Monthly Archives: August 2016

Changes to your services from 1 August 2016

Dear Patients,

From Monday 1 August 2016, your GP practice has experienced a number of key changes under its new management, AT Medics. The changes are designed to improve the services delivered to you, and we would like to hear your feedback – please complete a short survey below if you would like to leave your feedback, thank you.

The key changes that you will experience include:

  • Change of Name: your GP practice has been renamed Lucas Avenue Practice, based on popular patient demand
  • Reinstated Clinicians: Dr Moazzam Rashid and Dr Reg Rehal have both returned to the practice and are available to consult patients immediately
  • Enhanced Clinical Team: in addition to the returning clinicians, we have also employed Practice-based Pharmacist Farhana Hassan, so you have more choice when booking your appointments
  • Enhanced Opening Times: we are now open from 8am till 6.30pm Monday to Friday, and from 9am till 1pm on Saturdays
  • Online Services: you can now book and cancel your appointments and order repeat prescriptions online, at your convenience. Go to our online services to learn more.
  • New website: this new website has been designed to provide you with easy access to information about your GP practice, as well as lots of useful self-help information, new patient registration and many other useful features – browse around and let us know your thoughts


AT Medics now manage Lucas Avenue Practice


AT Medics commenced its management contract for Lucas Avenue Practice (formerly known as Sinha Medical Teaching Practice) on Monday 1st August 2016, now delivering primary healthcare services at three Newham based practices.

With a proven track record in rapid mobilisation of clinical services and extensive experience in clinical turnaround where governance issues exist, AT Medics are committed to delivering similar change that they have evidenced at the nearby Albert Road and Britannia Village practices in Newham, where they have achieved a huge reputational shift since they began managing them in 2015, as well as across London since 2004.

In August 2015, the Care Quality Commission reported that Sinha Medical Teaching Practice (the former name of Lucas Avenue Practice) was “failing to provide care which was safe, effective, caring, well-led and responsive to people’s needs” under the management of Dr Sinha. As a result, Dr Sinha was deregistered, the entire practice team was removed and a caretaking team was put in place pending the appointment of a new provider.

Ursula Gallagher, deputy chief inspector of general practice in London, said: “All providers have a responsibility to ensure that their patients are safe and have access to care that meets their needs, and when we find that this is not the case, as inspectors did during their visit to the Sinha Medical Teaching Practice, we will often have to take enforcement action.”

Caretaking provider McLaren Perry was assigned by NHS England to run the practice from June 2015 till August 2016, prior to AT Medics procuring a 5 year renewable management contract from 1 August 2016.

With extensive experience in clinical turnaround where governance issues exist, AT Medics has embraced the challenge of significant improvements for Lucas Avenue Practice, and has already delivered practical improvement measures; a number of permanent and part-time GPs will be joining the practice, in addition to prescribing pharmacists, and this will undoubtedly establish stability, increased safety and high-quality standards of patient care. AT Medics senior managers have also been deployed to ensure that system changes are implemented comprehensively from day one.

Also in Newham, Albert Road and Britannia Village Surgeries have been managed by AT Medics since 2015. Both practices have been awarded Investors in People accreditation (world-class management framework for staff high performance) and ISO 9001 (internationally recognised standard for quality management) together with significant clinical and patient satisfaction improvements. AT Medics will be utilising this experience and their resources for holistic development at Lucas Avenue Practice.

Dr Muneeb Choudhry, AT Medics GP Director commented “We certainly have been presented with a challenge with Lucas Avenue Practice, though we welcome this and we are committed to delivering a high-quality patient care standard – this is what every patient deserves, and it is the foundation of our organisational ethos. We will deliver a safe, caring, responsive, effective and well-led GP service.

The team at Lucas Avenue Practice are wonderful and I am very pleased to welcome them to the AT Medics family. I am confident that Lucas Avenue Patients will experience the same high levels of quality care that we already deliver at our other Newham practices.”

It is with great pleasure that AT Medics has accepted a contract to manage Lucas Avenue Practice.